Privacy Policy

Last Updated: 12/09/2025

Trading In My Car (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, whether online through our website, via email, over the phone, or in person.

Our registered office is:
Airbles House, 270 Airbles Road, Motherwell, ML1 3AT
Email: info@tradinginmycar.com

By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal data:

Personal Identification Information: Name, address, email address, phone number.
Vehicle Information: Make, model, registration number, mileage, service history, and condition.
Transaction Information: Payment details, bank account information, billing address.
Communication Records: Emails, phone calls, and other correspondence.
Technical Information (if using our website): IP address, browser type, cookies, and usage data.

2. How We Use Your Information

We use your information for the following purposes:

To evaluate and process your vehicle sale or trade-in.
To act as an introducer, connecting you with trusted third-party partners (e.g., car dealers, finance companies, or auction houses).
To communicate with you regarding your inquiries and transactions.
To provide you with quotes and valuations.
To comply with legal, financial, and regulatory obligations.
To prevent fraud and ensure the security of our services.
To improve our website, services, and customer experience.
To send important service-related updates.

3. Lawful Basis for Processing

We process personal data under the following lawful bases as defined by the UK General Data Protection Regulation (UK GDPR):

Contractual necessity: To perform a contract with you (e.g., vehicle sale, trade-in, or introduction to a partner).
Legal obligation: To comply with applicable laws (e.g., financial regulations, tax obligations).
Legitimate interests: For business operations, fraud prevention, introducing you to relevant third parties, and service improvements.
Consent: Where you have explicitly given us permission (e.g., for marketing communications).

4. Sharing of Information

We do not sell your personal information. However, we may share your information with:

Service providers: Payment processors, IT providers, valuation partners.
Third-party partners: Car dealers, finance providers, and auction companies where we act as an introducer.
Regulatory and legal authorities: When required to comply with law enforcement or legal processes.
Professional advisers: Accountants, auditors, and legal representatives.

Whenever we act as an introducer, we only share the information necessary for the relevant partner to provide their service. We encourage you to review the privacy policies of these third parties, as we are not responsible for how they handle your data once shared.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this policy, including:

Transaction and introduction records: Retained for at least 6 years to comply with tax and accounting obligations.
Communications: Retained as necessary to resolve disputes and enforce agreements.
Marketing preferences: Retained until you withdraw your consent.

6. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

Right to access: Request a copy of the personal data we hold about you.
Right to rectification: Correct inaccurate or incomplete information.
Right to erasure: Request deletion of your personal data where appropriate.
Right to restrict processing: Ask us to limit the use of your data.
Right to data portability: Request transfer of your data to another organisation.
Right to object: Object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: Where consent is the legal basis for processing.

To exercise any of these rights, please contact us at info@tradinginmycar.com.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These include secure storage systems, encryption, access controls, and regular monitoring.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Enhance your browsing experience.
Analyse traffic and website performance.
Remember user preferences.

You can manage cookies through your browser settings. For more information, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of these third-party sites, and we encourage you to review their policies before providing any personal data.

10. International Transfers

If we transfer personal data outside the UK, we will ensure that adequate safeguards (such as Standard Contractual Clauses) are in place to protect your information in accordance with data protection laws.

11. Children’s Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date at the top. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us at:

Trading In My Car Ltd
Airbles House
270 Airbles Road
Motherwell
ML1 3AT

Email: info@tradinginmycar.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.